The Takata Airbag Safety Recall

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<h1>The Takata Airbag Safety Recall</h1>

<h2>and how it affects your General Motors vehicle</h2>

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<p><b>At General Motors, we’re committed to your safety.</b> As part of that

commitment, this website can help you understand the Takata airbag recall and

what you should do if your vehicle is affected.</p>

<p>There have been a number of recalls initiated by GM and other manufacturers

relating to Takata airbag inflators. Takata has advised the National Highway

Traffic Safety Administration (NHTSA) of the United States of America and

the vehicle manufacturers that without a chemical drying agent, prolonged

exposure to heat and humidity can degrade the chemical propellant used in the

airbag inflators. In time, if the propellant degrades to a certain level, the

inflator may rupture when the airbag deploys during a crash event. If this

happens, sharp metal fragments could pass through the airbag, striking you or

your loved ones, <b>causing serious or fatal injuries</b>.<br>

</p>

<p>GM has announced various <b>Safety Recalls</b> involving Takata airbag

inflators in a number of GM vehicles.<b> </b>Reference the charts below to

see if your vehicle is involved in the Takata airbag recall. You can also call

us at <a href="tel:18002088080"><b>1-800-208-8080</b></a> if you have any

questions. We’re here to help!</p>

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<h3>Attention GM Vehicle Owners</h3>

<h4>Urgent Action Required</h4>

<p>Find out if your vehicle is a part of the Takata Airbag Safety Recall now.

</p>

<a class="btn" href="https://www.chevrolet.co.in/owners-area/recall.html"

target="_blank">Check My Vehicle</a>

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<h2 style="text-align: center;">Taking a Deeper look at Takata<br>

</h2>

<p style="text-align: center;">Learn more about the Takata Airbag Safety Recall by viewing

these videos from NHTSA</p>

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<h2 id="safety"><span>SAFETY RECALL VEHICLES</span></h2>

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alt="Chevrolet" />

<a href="https://www.chevrolet.co.in/owners-area/recall.html"

title="2009–2017 Cruze" target="_blank">2009–2017

<br /><strong>Cruze</strong></a>

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<h2><b>General Motors is committed to ensuring every vehicle affected by the Takata Airbag

Safety Recall is repaired for FREE.</b></h2>

<p><b>Parts are available for the vehicles listed below that have an open Takata Airbag

Safety Recall.</b></p>

<ul>

<li>2009-2017 Chevrolet Cruze</li>

</ul>

<p><b>It’s easy to find an authorized service centre to complete your FREE repair.</b></p>

<ul>

<li>You can have your <b>FREE</b> repair completed at any one of our Chevrolet

Authorised Service Operation’s locations. To locate nearest Authorized Service

Operation, <a

href="https://www.chevrolet.co.in/locate-authorized-service-operation.html">click

here</a>.</li>

</ul>

<p><b>Chevrolet makes it convenient to complete your vehicle’s FREE repair.</b></p>

<ul>

<li>Call your nearest Authorised Service Operation for an appointment.</li>

<li>We’re committed to making your <b>FREE</b> repair as easy as possible. Ask your

Authorised Service Operation for details </li>

</ul>

<p><b>Chevrolet works hard to find affected owners and vehicles.</b></p>

<span>Chevrolet has made a commitment to find every vehicle affected by the Takata

Airbag Safety Recall. We’re also committed to contacting owners, making them aware

of the recall, and helping them complete their FREE vehicle repair. To that end, GM

continuously works on various initiatives.</span> <input type="checkbox"

name="expand" value="expand" id="expandBtn">

<ul>

<li><b>Ensure all affected owners are aware</b> that their vehicle has an open

Takata Airbag Safety Recall through direct mailings, emails, phone calls,

text messages, and special events.</li>

<li><b>Notify drivers of the affected vehicles</b> by partnering with our

Authorised Service Operation’s.</li>

<li><b>Make owners aware</b> of this urgent safety recall through printed

letter, emailing or texting customers and appropriately update in the

Chevrolet India website.</li>

<li><b>Generate awareness at Authorised Service Operators</b> through display of

Takata Airbag Safety Recall at receving / waiting area to help alert the

customers visiting the workshops for any enquiries.</li>

<li><b>Help owners schedule their FREE repair</b> during any enquiry that lands

at the Chevrolet call center. Agents at the call center check for open

recall and inform them to get the repair done at their neareset Authorized

Service Operation and helps in scheduling an appointment if need be. This

information is then passed on to an Authorized Service Operation to engage

with customer for repairs. Chevrolet call center number is <a

href="tel:18002088080">1-800-208-8080</a>.</li>

<li><b>Get parts closer</b> to where they are needed. Chevrolet has ensured

parts availability through its nationwide network of Authorised Service

Operations which means the owners can repair their vehicles sooner.</li>

<li><b>Re-engage with owners</b> that have recently engaged with outbound email

communications, providing additional support and service scheduling.</li>

<li><b>Develop a program to send dealer communications</b> to affected owners

using the dealers’ own format and contact information where available to

help get these vehicles repaired.</li>

<li><b>Use multiple data sources</b> to find better contact information for

owners, including physical address, email address and phone number. GM

continues to look for “best-in-class” data so we can contact owners

effectively.</li>

<li><b>Go door to door to contact owners</b> through canvassing efforts in

select markets to let them know that their vehicle is affected and to

schedule a <b>FREE</b> recall repair immediately.</li>

</ul>

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<p><b>Chevrolet is here to assist you.</b></p>

<ul>

<li>While your Authorised Service Operation is the best place for information about the

Takata Airbag Safety Recall and the status of your vehicle, our advisors are always

here to answer questions or provide assistance.</li>

<li>Chevrolet can help you find a convenient authorized service centre and schedule your

<b>FREE</b> appointment. Simply call <a href="tel:18002088080">1-800-208-8080</a> if

you would like assistance.</li>

</ul>

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<label class="accordion-title" for="accBtn"><span></span>Frequently asked

questions</label>

<p class="que"><b>Are local authorized service centre open during the pandemic

to complete my repair?</b></p>

<p>Your safety is very important to us. Most authorised service centers will

remain open during the pandemic and are available to complete your recall

repair. Please check with your preferred Authorised Service Operation’s for

specific service hours.</p>

<p class="que"><b>How do I know if my vehicle is affected by the Takata Airbag

Safety Recall?</b></p>

<p>Visit <a href="https://www.chevrolet.co.in/owners-area/recall.html"

target="_blank">www.chevrolet.co.in/owners-area/recall</a> and enter

your VIN to find out if your vehicle is affected.</p>

<p class="que"><b>What should I do if my vehicle has this recall?</b></p>

<p>Every recall is a serious matter because it means there is a safety issue

with your vehicle. If your vehicle has this recall, it’s important to

contact your nearby authorized service centre to get it repaired for

<p class="que"><b>Where can I complete my recall repair?</b></p>

<p>You can have your <b>FREE</b> repair completed at any one of over 170

Chevrolet Authorised Service Operation’s locations.</p>

<p class="que"><b>How can I learn more about this recall?</b></p>

<p>To learn more, call your preferred authorized service centre, contact the

Customer Assistance Center at <a href="tel:18002088080">1800-208-8080</a> or

visit the Chevrolet India website <a

href="https://www.chevrolet.co.in/owners-area/recall.html"

target="_blank">www.chevrolet.co.in/owners-area/recall</a>.</p>

</div>

<a class="btn" href="https://www.chevrolet.co.in/owners-area/recall.html"

target="_blank">Check My Vehicle</a>

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<h2 id="preliminary"><span>PRELIMINARY RECALL VEHICLES</span></h2>

<a href="/content/product/public/ph/en/takata_recall/preliminary.html" title="2009-2011 Silverado 2500/3500 HD">2009-2011 <br /><strong>Silverado 2500/3500 HD</strong></a><br />

<a href="/content/product/public/ph/en/takata_recall/preliminary.html" title="2007-2011 Silverado 1500, Avalanche, Tahoe, Suburban">2007-2011 <br /><strong>Silverado 1500, Avalanche, Tahoe, Suburban</strong></a>

</div>

<a href="/content/product/public/ph/en/takata_recall/preliminary.html" title="2009-2011 Sierra 2500/3500 HD">2009-2011 <br /><strong>Sierra 2500/3500 HD</strong></a><br />

<a href="/content/product/public/ph/en/takata_recall/preliminary.html" title="2007-2011 Sierra 1500, Yukon, Yukon XL">2007-2011 <br /><strong>Sierra 1500, Yukon, Yukon XL</strong></a>

</div>

<a href="/content/product/public/ph/en/takata_recall/preliminary.html" title="2007-2011 Escalade, Escalade EXT, Escalade ESV">2007-2011 <br /><strong>Escalade, Escalade EXT, Escalade ESV</strong></a>

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<label class="accordion-title" for="accBtn"><span></span>Frequently asked questions</label>

<p class="que"><b>Are local dealers open during the developing pandemic to complete my repair?</b></p>

<p>Your safety is very important to us. Most dealership service centers will remain open during the developing pandemic and are available to complete your recall repair. Please check with your preferred dealer for specific service hours. <b>To learn more, visit <a href="https://www.gm.com/coronavirus.html?evar25=takata_recall" target="_blank">gm.com/coronavirus</a></b>.</p>

<p class="que"><b>How do I know if my vehicle is affected by the Takata Airbag Safety Recall?</b></p>

<p>Visit <a href="https://my.gm.com/recalls?evar18=takata_recall" target="_blank">my.gm.com/recalls</a> and enter your VIN to find out if your vehicle is affected.</p>

<p class="que"><b>What should I do if my vehicle has this recall?</b></p>

<p>Every recall is a serious matter because it means there is a safety issue with your vehicle. If your vehicle has this recall, it’s important to contact your dealer to get it repaired for <b>FREE</b>.</p>

<p class="que"><b>Where can I complete my recall repair?</b></p>

<p>You can have your <b>FREE</b> repair completed at any one of over 4,100 General Motors dealership locations. These <b>FREE</b> repairs can be made at any Chevrolet, Buick, GMC or Cadillac dealership.</p>

<p>Saab 9-2X, 9-3 and 9-5 owners can complete their <b>FREE</b> Takata Airbag Safety Recall repair

at any Chevrolet, Buick, GMC, Cadillac or Saab Official Service Center. If your Saab has

additional recalls, please contact your local Saab Official Service Center to have those recalls

repaired for <b>FREE</b>.</p>

<p class="que"><b>How can I learn more about this recall?</b></p>

<p>To learn more, call your preferred dealer, contact the <a href="https://my.gm.com/contact?evar18=takata_recall" target="_blank">Customer Assistance Center</a> or visit the <a href="https://www.nhtsa.gov/equipment/takata-recall-spotlight" target="_blank">NHTSA website</a>.</p>

</div>

<a class="btn" href="https://my.gm.com/recalls?evar18=takata_website_lowernav" target="_blank">Check My Vehicle</a>

<a class="btn" href="https://www.nhtsa.gov/recall-spotlight/takata-air-bags" target="_blank">Explore NHTSA Site</a>

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<h2>Questions?</h2>

<p>Call the appropriate Customer Assistance Center at the numbers here.</p>

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<h4>Customer Assistance Centers</h4>

<li><span>Chevrolet</span></li>

</ul>

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